Work through this checklist in order:

1) Use the latest snippet from Dashboard → Deploy. 2) Confirm the snippet includes your customer ID (id=...) and that you copied the latest one from Dashboard. 3) Publish/deploy your website changes. 4) Hard refresh the page (Cmd/Ctrl + Shift + R). 5) Disable ad blockers/privacy extensions while testing. 6) Check browser console errors and CSP blocks.

Current popup snippet format: <script src="https://app.easyservice.ai/chat.js?id=ab12cd34"></script>